TERMS & CONDITIONS

1. Account Terms

To access and use certain services, you may be required to register for an Arojena account by providing your full name, mobile number, email address and other information requested during registration.

• You must be 18 years of age or above to create and use an account on Arojena.
• You must provide accurate and complete information when creating your account.
• You are responsible for keeping your login credentials secure and confidential.
• You are responsible for all activities carried out through your account.
• You should immediately notify Arojena if you become aware of unauthorized access to your account.
• Arojena may use the mobile number or email address provided by you for account, order and service-related communication.
• Violation of these Terms & Conditions may result in suspension or termination of your account or services.

2. Prohibited Uses and Actions

Users are expected to use the Arojena website responsibly and only for lawful purposes.

• Users must not post or submit offensive, harmful, misleading or inappropriate content through the website.
• Fraudulent activities, hacking, unauthorized access or any other unlawful activities are strictly prohibited.
• Users must not attempt to interfere with the operation, security or availability of the website.
• Users must not use another person's account or impersonate another person.
• Harassment, threats or abusive behaviour towards other customers, members or Arojena representatives is not permitted.

3. Account Suspension and Termination

Arojena may suspend, restrict or terminate access to an account if the account is found to be involved in activities that violate these Terms & Conditions or applicable laws.

• Access may be restricted for security or operational reasons.
• Accounts involved in fraudulent or unauthorized activity may be suspended or terminated.
• Arojena may take appropriate action where a user violates applicable website policies.

4. Product Information

Arojena makes reasonable efforts to provide accurate information about products displayed on the website.

• Product names, descriptions, images, prices and availability may be changed or updated from time to time.
• Actual product colour, packaging or appearance may vary slightly from images displayed on the website.
• Product availability is subject to stock and other operational conditions.

5. Pricing and Payments

• Product prices displayed on the website may change without prior notice.
• Customers must provide a valid payment method for completing purchases.
• Orders are processed after successful payment confirmation and subject to product availability.
• Applicable delivery or other charges will be communicated as applicable during the purchase process.
• Arojena may hold or cancel an order where payment verification fails or where there is a legitimate operational or security reason.

6. Intellectual Property Rights

• The Arojena name, logo, website design, graphics, text, images and other original website content belong to or are used by Arojena with appropriate rights.
• Website content must not be copied, reproduced, modified or commercially used without appropriate authorization.

7. Promotions and Offers

• Arojena may provide promotional offers, discounts and special campaigns from time to time.
• Promotional offers may have specific validity periods, eligibility requirements and conditions.
• Arojena reserves the right to modify, suspend or discontinue an offer subject to applicable terms and law.

8. Refunds and Returns

• Customers may request cancellation of an order subject to the applicable order status and cancellation policy.
• Once an order has been processed, packed or dispatched, cancellation may not be possible.
• Products eligible for return must satisfy the applicable conditions mentioned in the Return & Cancellation Policy.
• Customers should contact Arojena support as soon as possible if a product is received damaged, defective or different from the product ordered.
• Approved refunds will be processed according to the applicable refund policy and original payment method.
• Certain products may not be eligible for return depending on their nature, condition or applicable restrictions.

9. Customer Support

• Customers can contact Arojena support regarding products, orders, payments, accounts and other services.
• When contacting support regarding an order, customers should provide their order number and registered contact information.
• Arojena will make reasonable efforts to respond to customer queries and support requests.

10. Privacy and Personal Information

• Arojena may collect and process personal information required to provide account, order, payment and support services.
• Personal information will be handled according to the Arojena Privacy Policy and applicable laws.
• Customers are encouraged to review the Privacy Policy for information about collection and use of personal information.

11. Changes to Terms & Conditions

• Arojena may update these Terms & Conditions from time to time.
• Changes may be made to reflect updates to our products, services, policies or applicable requirements.
• Updated Terms & Conditions will be published on this page.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact Arojena through our Contact Us page.

Arojena
Paramankuruchi Road,
Udangudi, Tuticorin – 628 203.